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Shipping and Returns Policies

SHIPPING POLICY

At Sanaa Chocolates, we take pride in the quality of our products. In order to assure that your chocolates reach their destination safely, we have created the following shipping policy.

Order Processing
All orders will be processed within 48 hours of placement. After placing your order, you will receive an email confirming that your order was placed. Once your order is processed, you will receive a second email with tracking information once a shipping label has been created.

If you have any questions regarding an existing order, please call our store during Monday – Sunday from 9:00am -5:00pm at 574-222-2028 or send us an e-mail at sanaa@sanaachocolates.com.

In Store Pick Up
Due to the high demand of our in-store products, we can no longer reserve products online for in store pickup. We will try very hard to keep all products in stock and will have our team in place to help you locate your products when you arrive. In order to protect our customers, we cannot take credit cards over the phone to reserve products. All purchases must be made in person on a first come, first serve basis.

Available Shipping Options (**This will be updated once we are ready to start shipping)

Holiday Shipping
Sanaa Chocolates does not ship out the following days:
– The day before Thanksgiving
– Thanksgiving Day
– Christmas Eve
– Christmas Day
– New Year’s Eve
– New Year’s Day

RETURN & EXCHANGE POLICY

Return Policy
Sanaa Chocolates cannot be held responsible for damage to packages (heat or otherwise) that may occur during shipping. We work hard to prevent any damage during transit, however, once the products leave our store, any damage that may occur is out of our hands. We are also not responsible for shipping delays caused by our shipping provider due to weather or any other circumstances beyond our control.

If at any time you are unsatisfied with your order, please email us at sanaa@sanaachocolates.com with your name and order number and we will contact your right away. We will do everything we can to make your experience with Sanaa Chocolates an excellent one.

Due to the warm weather, we will not be able to ship out chocolate orders until further notice.
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